Concierge & Other Services

  • Your personal Jem concierge

    Jem was designed to house our shoppers’ happy memories and favourite moments, and our Concierge team is here to help create a delightful time for everyone.

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    • General enquiry
    • Information on mall activities and events
    • Mall promotion enquiries and redemptions
    • Taxi booking & Restaurant Reservation
    • Wheelchair hire
    • First aid assistance
    • Lost and Found (children and property)
    • Sale of Lendlease vouchers
    • SISTIC Ticketing Services (operates from 12pm - 8pm daily)

    Do drop by should you require any assistance and we look forward to seeing you soon!

    • Opening Hours: 10am - 10pm (Concierge services, including mall promotion redemptions and sale of Lendlease vouchers, will end at 9:30pm daily)
    • Location: Level 3
    • Contact: +65 6225 5536 or
  • Family & Parent Rooms

    Family & Parent Rooms in Jem are specially designed to provide a cosy and private space for parents to care for their little ones.

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    Family Rooms

    Family Rooms are located at:

    • Basement 1
    • Level 3
    • Level 5

    Facilities available:

    • Feeding rooms
    • Diaper changing stations
    • Prep area with hot and cold water dispenser
    • Adult and kiddy toilet
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    Parent Room

    Parent Rooms are located at:

    • Level 2
    • Level 3
    • Level 4
    • Level 5

    Facilities available:

    • Diaper changing stations
    • Adult and Kiddy Toilet