Hello, Phase 2 (Heightened Alert)

Posted on 08 Jun 2021

As we enter a stage of heightened alert, let’s remain positive and stay united in our fight against Covid-19.

Here are Jem’s entrances that will remain open to cater to your shopping needs:
  • L1 Taxi Stand Entrance (between Maxx Coffee and Matchaya)
  • L1 Entrance between Aburi-En and Tipsy Bunny
  • L2 Entrance to Jurong East MRT station
  • B2 Carpark Entrance (Lift Lobby 2)
  • B3 Carpark Entrance (Lift Lobby 2)
Your health and safety are our utmost priority. The following safety measures are put in place to ensure our shoppers safety.
  • Face Mask: Always put on your face mask, shoppers without mask will not be permitted to enter. In addition, spa and beauty services which require masks to be removed shall be suspended
  • Safe Distancing: Maintain at least 1 metre distancing between you and other shoppers
  • Max. 2 People: Do not gather in groups of more than 2. Common seating areas will be available for shoppers’ use, subject to the restriction of pairs
  • No Dine-In: F&B outlets will only offer takeaways and deliveries
  • Temperature Screening: Staff will be stationed at all entrances for temperature checks and anyone with temperatures at or above 37.5°C will be refused entry into the mall
  • TraceTogether-only SafeEntry: It is compulsory for check-ins into Jem using only the TraceTogether app or token
Our friendly Concierge team are still at your service. Jem® Park and Jem® Play at L5 remain closed.
For updates on the retailers’ operating hours, please refer to the respective stores’ website and / or social media. 
We thank you for your unwavering support. Stay safe & see you soon!