Frequently Asked Questions

1) How to become a JemX Rewards member? Do I need to pay for the membership?

The JemX Rewards membership is free of charge. Spend a minimum of S$20 with any retailer at Jem and present your original receipt at the L3 Concierge Desk on for a one-time activation to be a JemX Rewards member.

2) What if I don't have an iPhone or Android?

The JemX Rewards program is open to everyone. If you do not use an iPhone or Android phone, you can still register for a JemX Rewards account, earn and redeem your Jem Points at the L3 Concierge desk. You may also earn Jem Points via the JemX Rewards Self-Serve Kiosk available on B2 Lobby 1, B2 Lobby 2 and L4, outside Challenger. 

3) Is there a minimum spend to earn points?

A minimum spend of S$20 in a single receipt with any retailer at Jem is required to earn Jem Points.

4) Can I earn points at all Jem stores?

Yes, you can earn Jem Points from all retailers at Jem. You can earn Jem Points via the L3 Concierge Desk, Jem App and JemX Rewards Self-Serve Kiosk at all participating retailers. Jem Point earnings via these channels will only be valid for minimum S$20 spent in a single receipt.

5) What type of rewards do you have?

Currently, we have a $5, $10 and $50 Jem Paper/ Jem eVouchers available for redemption. The vouchers can be used at all participating retailers. Tenant vouchers and products may also be available for redemption during periodic promotion periods. Visit www.jem.sg for the latest promotions.

6) How many Jem points do I get with my purchases?

You will receive 1 Jem Point for every S$1 spent at participating retailers. Purchases made at FairPrice Xtra will earn Jem Points at 10% of receipt value. For instance, if a member spends S$100 at FairPrice Xtra, he/she will receive 10 Jem Points. 

7) How many points do I need to exchange for rewards?

Jem Points

Can be exchanged for

Jem Voucher

600 $5
1,100 $10
5,000 $50

8) Can I change my eVouchers to paper vouchers?

Yes, you can. Present your original personal photo identification at the Concierge desk to convert Jem eVouchers to Jem paper vouchers. The paper voucher denomination and expiry date will follow that of the eVoucher upon conversion.

9) Will my JemX Rewards membership expire?

We will be launching a new loyalty program and mobile app with added benefits for all malls (Jem, 313@somerset and Parkway Parade) under Lendlease Retail. Members will be able to earn and redeem their points into Lendlease vouchers.

As such, all JemX and JemX+ Rewards memberships will be terminated on 31 October 2018. You may continue to earn Jem points and redeem your rewards at L3 Concierge Desk by 31 October 2018. Any unutilised Jem points and Jem eVoucher after this date will be forfeited.

10) How long is the validity of my Jem Points?

With the new Lendlease Group loyalty program coming up, all Jem points will expire on 31 October 2018. Right now, members may continue to earn Jem points and to redeem all rewards by 31 October 2018. Any unutilised Jem Points and Jem eVouchers after this date will not be transferable/extended
.